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TASKS:
Receives, assesses,
analyzes and responds to calls/requests for emergency services and
assistance; determines nature of problem/need; identifies needed resource(s);
contacts and communicates needs to appropriate resources; maintains contact
with caller and responding resource; as needed, contacts other resources,
adjacent agencies and others required to provide adequate response to the
situation; checks data bases; provides information to requestor; takes and
relays information as needed.
Maintains and updates
files, logs and other records; provides basic, routine maintenance and upkeep
to recording devices, computers and other equipment; as specifically
assigned, provides on-going training, assistance and monitoring for new and
lesser-trained dispatchers; may assist in developing work schedules,
reviewing and/or assessing work, providing input regarding training needs and
progress; as required, assists other departments with data entry, handling
correspondence and performing duties and functions specifically assigned.
Performs other duties as
assigned or required.
KNOWLEDGE, SKILLS AND
OTHER CHARACTERISTICS:
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Knowledge of applicable local, county, state and Federal
statutes, rules, regulations, ordinances, codes, Town of Wickenburg policies
and procedures, departmental policies and procedures and other governing
documents.
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Knowledge of the principles of file and records management.
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Knowledge of community resources and services.
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Skill in reading, understanding, interpreting and applying a
variety of complex, often conflicting information sources, operational
policies and procedures, guidelines and directives.
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Skill in working effectively in stressful working conditions
and circumstances.
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Skill in assessing, analyzing and identifying situations and
determining appropriate response.
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Skill in establishing and maintaining effective working
relationships with employees, other departments, vendors, contractors, the
general public and others having business with the Town of Wickenburg.
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Skill in operating a computer utilizing a variety of software
applications
MINIMUM QUALIFICATIONS:
A high school diploma or GED
AND two (2) years of relevant experience in dispatch, communications or
closely related responsibilities.
ADDITIONAL REQUIREMENTS:
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